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STORE POLICY ARCHOR

STORE POLICY

Customer Care

At Giaan's Dressmakers, we promise to deliver the high-quality service possible to our customers, and that we will always listen to your needs.

We will be as available and flexible as possible at all times. You will be able to communicate with us on many platforms including social media, our website, and in-person via email, phone call, and text. All contact details will be available on the contact page.

Our business believes that everyone should be treated with equal respect. All decisions are always made with your priority in mind. No service will be done without your pre-approval.

We are also highly respectful of your time, property, and privacy. Your property will be stored to the best of our capability. Your personal information and photographs will not be disclosed to any third party under any circumstance without your consent.

Terms and Conditions 

All users of the service provided by Giaan’s Dressmakers will be notified about our terms and conditions stated on this website. Please do not use our service if you disapprove of our policies.

The general policies are subject to change at any time. Customers are recommended to refer to the website frequently or before submitting any new inquiries. 

  1. The business will charge the client a booking deposit upon every request to schedule a fitting session (the "Deposit"). 

  2. The Deposit is non-refundable when the fitting session was unattended or canceled within  24 hours.

  3. The refundable amount of the booking Deposit is up to the business discretion. 

  4. The ability of rescheduling appointments with or without an extra fee is up to the business's discretion. The appointment rescheduling is subject to availability. 

  5. ​The business will charge a flat fee upfront for the requested service (the "Payment"). 

  6. An invoice will be sent to the clients for pre-approval.

  7. The client has the right on accepting or declining the invoice upon receiving it, and before its due date.

  8. The invoices are only effective within their expiry.

  9. An additional invoice will be issued for any extra service requested which was not stated in the previous invoice. 

  10. The cost/rate of services is subject to general inflation. 

  11. All Payments must be fully paid before any work can commence, unless otherwise.

  12. We can suggest fabrics available online or in-stores to clients. However, we will not be responsible for any dissatisfactions that might occur with such a purchase.

  13. If fabric sourcing is requested by the clients, the clients must pay 20% of the invoice upfront as a non-refundable deposite. The total cost for material must be paid in full before any fabric ordering can be done.  

  14. In the situation when the parties agreed on pricing the service using an hourly rate of $96 ("the hourly rate, the duration of the appointment will be used to calculate the cost of the service. 

  15. During any consultation session, the business may charge an additional session fee (at an hourly rate) for any exceeding time after the first 30 minutes initial consultation. 

  16. Unless It is clearly stated, the Payment amount as quoted in the invoice, or by any other means, to the client does not include sales tax, or other applicable duties as may be required by law, any sales tax and duties required by law will be charged to the client in addition to the Payment. ​

  17. The amount refundable is up to the service provider's discretion, once work has commenced. 

  18. The service provider will be reimbursed for reasonable and necessary expenses incurred in connection with providing the services. 

  19. The parties have the right to terminate/refuse any service request at any time. When such termination is initiated upon a service in progress, the termination request must be done in writing. All penalties and unpaid balances must be paid immediately upon the service termination.

  20. The client will be notified immediately if there is an unforeseen expense. All expenses must be pre-approved by the client.

  21.  In providing the services under this agreement, it is expressly agreed that the business is acting as an independent contractor and not as an employee. The business and the customers acknowledge that this agreement does not create a partnership or joint venture between the parties, and is exclusively a contract for service. 

  22. Except as otherwise provided in writing, the business will have full control over working time, methods, and decision-making in relation to the provision of the services in accordance with the request from the customer. The business will work autonomously and not in the direction of the customer. However, the business will be responsive to the reasonable needs and concerns of the customers. 

  23. Except as otherwise provided in writing, the business will provide any equipment and items necessary to deliver the service in accordance with the customer's requests. 

  24. The business and the customers will attempt to resolve any dispute to their best ability. 

  25. The customer agrees to waive and release liability in case of any accidental injuries, damage, and loss that occurred while using the services provided.

  26. Customers acknowledge that a 100-point identification document will act as a signature for any online authorisation and online contract agreement. It is the customer's responsibility to disclose this information cautiously.

  27. The customers agree to sign a service satisfaction statement provided by the business as proof that the service or the progress of service is up to the expected standard. 

  28. Any notice, communication, and complaints must be done in writing and sent through the email tellmysewer@gmail.com.

ABN 16 415 486 524

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